Refund Policy

30-Day Money Back Guarantee

At Nexus Internet, we stand behind our services. If you're not completely satisfied with your service within the first 30 days, we'll provide a full refund. No questions asked.

How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team at refunds@nexusnett.com
2. Provide your account number and reason for the refund request
3. Our team will review your request and process within 5-7 business days
4. Refunds will be issued to the original payment method

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The refund request must be made within 30 days of service activation
• You must be a new customer or returning customer who hasn't subscribed within the last 6 months
• All equipment must be returned in good condition
• No significant service outages should be due to customer error or misuse
• Any promotional credits or discounts will be deducted from the refund amount

Equipment Return

If you return your service:

• All equipment must be returned within 15 days of cancellation
• Equipment should be in the same condition as received (normal wear and tear excepted)
• A prepaid shipping label will be provided
• If equipment is not returned or damaged, a equipment fee may apply

Installation and Professional Service Fees

Professional installation fees are non-refundable unless they are not completed or are unsatisfactory. If installation is not completed to your satisfaction, we will reschedule at no additional cost. If you still wish to cancel after reinstatement of installation, the original installation fee will be waived.

Partial Refunds

For refund requests made after the 30-day period, we may offer partial refunds for unused service on a pro-rata basis. This is at the discretion of Nexus Internet and is not guaranteed.

Non-Refundable Items

The following items are non-refundable:

• Premium service add-ons or premium channels
• Services already rendered beyond the 30-day period
• Late payment fees or reconnection fees
• Equipment damage fees (beyond normal wear and tear)

Dispute Resolution

If there's a dispute regarding your refund, we encourage you to contact our customer support team first. If the matter cannot be resolved, you may file a complaint with the Federal Communications Commission (FCC) or your local consumer protection agency.

Contact Us

For refund inquiries, please contact:
Email: refunds@nexusnett.com
Phone: (888) 993-2795